{"id":212,"date":"2018-08-17T06:56:31","date_gmt":"2018-08-17T06:56:31","guid":{"rendered":"http:\/\/klbtheme.com\/groci\/?page_id=196"},"modified":"2025-03-27T21:31:52","modified_gmt":"2025-03-28T01:31:52","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/linco.com.py\/beta\/tiendaexpress\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"<p>[vc_row equal_height=\u00bbyes\u00bb css=\u00bb.vc_custom_1534495196550{padding-top: 40px !important;padding-bottom: 40px !important;}\u00bb][vc_column width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1534495321492{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 1.25rem !important;padding-right: 1.25rem !important;padding-bottom: 1.25rem !important;padding-left: 1.25rem !important;background-color: #ffffff !important;border-left-color: #eeeeee !important;border-left-style: solid !important;border-right-color: #eeeeee !important;border-right-style: solid !important;border-top-color: #eeeeee !important;border-top-style: solid !important;border-bottom-color: #eeeeee !important;border-bottom-style: solid !important;}\u00bb klb_responsive=\u00bb.vc_custom_1534495321494{margin-right: 0px !important;margin-bottom: 15px !important;margin-left: 0px !important;}\u00bb offset=\u00bbvc_col-lg-offset-1 vc_col-lg-5 vc_col-md-offset-1 vc_col-md-5&#8243;][vc_empty_space height=\u00bb20&#8243;][vc_tta_accordion shape=\u00bbsquare\u00bb active_section=\u00bb1&#8243; no_fill=\u00bbtrue\u00bb][vc_tta_section title=\u00bb\u00bfCu\u00e1nto tardar\u00e1 en llegar mi pedido?\u00bb tab_id=\u00bb1534488905316-78ecce06-535a\u00bb][vc_column_text]El tiempo de entrega es de 24 a 48 horas h\u00e1biles desde la confirmaci\u00f3n del pedido.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfQu\u00e9 m\u00e9todos de env\u00edo ofrecen?\u00bb tab_id=\u00bb1534488938835-7s7dd9b3-s91f\u00bb][vc_column_text]Las formas de env\u00edo disponibles son a domicilio dentro de la zona de cobertura y retiro de tienda Casa Central ubicada en ACAHAY 931 C\/ TTE. VILLALBA \u2013 ASUNCI\u00d3N[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfCu\u00e1les son sus tarifas de env\u00edo?\u00bb tab_id=\u00bb1534488938835-7b7dd9b3-d91f\u00bb][vc_column_text]El env\u00edo tiene costo adicional dependiente de cada zona de cobertura, los precios var\u00edan entre 20.000gs a 35.000gs.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfSe puede realizar pick up?\u00bb tab_id=\u00bb1743125140626-2eacc81c-1843&#8243;][vc_column_text]Si, una vez confirmada la compra, un asesor se comunicar\u00e1 para coordinar el horario de retiro.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfCu\u00e1l es el horario de atenci\u00f3n?\u00bb tab_id=\u00bb1743125169705-bc670274-93a9&#8243;][vc_column_text]El horario de atenci\u00f3n al cliente es de Lunes a Viernes de 08:00 a 17:00 y s\u00e1bados de 08:00 a 12:00[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfOfrecen gastos de env\u00edo gratuitos para pedidos superiores a un determinado importe?\u00bb tab_id=\u00bb1743125189502-efb09617-8a0f\u00bb][vc_column_text]Si, con compras superiores a 500.000 guaran\u00edes el costo de env\u00edo es gratuito siempre y cuando se encuentre en la zona de cobertura[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfExiste un formulario o procedimiento espec\u00edfico para las devoluciones y cambios?\u00bb tab_id=\u00bb1743125212267-b8c78179-c83d\u00bb][vc_column_text]Si, en caso de realizar una devoluci\u00f3n o cambio, llenar correctamente el formulario y adjuntar im\u00e1genes. Posterior, un asesor se comunicar\u00e1[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfEn qu\u00e9 condiciones debe estar el art\u00edculo para que la devoluci\u00f3n o el cambio se realice correctamente?\u00bb tab_id=\u00bb1743125240068-0b1f6b96-2fd3&#8243;][vc_column_text]El consumidor tiene un plazo de 48 horas para realizar cambios. El producto no debe ser usado y debe encontrarse en el mismo estado en el que se recibi\u00f3.<\/p>\n<p>Debe adjuntarse la factura de compra[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfCu\u00e1nto se tarda en tramitar un cambio o devoluci\u00f3n?\u00bb tab_id=\u00bb1743125303595-1069a6f1-7183&#8243;][vc_column_text]El tiempo de cambio ser\u00eda aproximadamente en 24 a 48 horas posterior a la confirmaci\u00f3n de cambio o devoluci\u00f3n.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfQu\u00e9 m\u00e9todos de pago aceptan?\u00bb tab_id=\u00bb1743125321714-ce6e0396-56f9&#8243;][vc_column_text]Los m\u00e9todos de pago son efectivo contra entrega y transferencia bancaria. Adjuntar comprobante al 0972 739211[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfC\u00f3mo puedo ponerme en contacto con su equipo de atenci\u00f3n al cliente?\u00bb tab_id=\u00bb1743125347135-b20fe7eb-17e2&#8243;][vc_column_text]Puede realizar sus consultas al:<\/p>\n<ul>\n<li>WhatsApp: 0972 739211<\/li>\n<li>L\u00ednea baja: (021) 282-474\/5<\/li>\n<li>Correo: facturacion@expressalimentos.com.py<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfExiste monto m\u00ednimo de compra?\u00bb tab_id=\u00bb1743125372555-52e214ee-d8eb\u00bb][vc_column_text]S\u00ed, el monto m\u00ednimo es de 100.000 guaran\u00edes.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfPuedo repetir pedidos anteriores?\u00bb tab_id=\u00bb1743125393805-3e839b39-6989&#8243;][vc_column_text]S\u00ed, puede ir a la cesta y dar click en \u201crepetir pedido\u201d.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfPuede un tercero recibir o retirar mi pedido?\u00bb tab_id=\u00bb1743125411866-fe999597-7936&#8243;][vc_column_text]S\u00ed, solo debe contar con el n\u00famero de pedido.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1578981848856{margin-left: 30px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 1.25rem !important;padding-right: 1.25rem !important;padding-bottom: 1.25rem !important;padding-left: 1.25rem !important;background-color: #ffffff !important;border-left-color: #eeeeee !important;border-left-style: solid !important;border-right-color: #eeeeee !important;border-right-style: solid !important;border-top-color: #eeeeee !important;border-top-style: solid !important;border-bottom-color: #eeeeee !important;border-bottom-style: solid !important;}\u00bb klb_responsive=\u00bb.vc_custom_1578981848858{margin-right: 0px !important;margin-left: 0px !important;}\u00bb el_class=\u00bbfaq\u00bb offset=\u00bbvc_col-lg-5 vc_col-md-5&#8243;][vc_empty_space height=\u00bb20&#8243;][vc_custom_heading text=\u00bbPreg\u00fantanos\u00bb font_container=\u00bbtag:h5|font_size:18|text_align:left\u00bb use_theme_fonts=\u00bbyes\u00bb css=\u00bb.vc_custom_1743125474862{margin-bottom: 14px !important;}\u00bb]<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f214-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\" aria-live=\"polite\"><\/div>\n<form action=\"\/beta\/tiendaexpress\/wp-json\/wp\/v2\/pages\/212#wpcf7-f214-o1\" method=\"post\" class=\"wpcf7-form\" novalidate=\"novalidate\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"214\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.1.9\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f214-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<\/div>\n<p><label><span class=\"wpcf7-form-control-wrap nombre\"><input type=\"text\" name=\"nombre\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombre *\" \/><\/span> <\/label><\/p>\n<p><label><span class=\"wpcf7-form-control-wrap your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email *\" \/><\/span> <\/label><\/p>\n<p><label><span class=\"wpcf7-form-control-wrap your-subject\"><input type=\"text\" name=\"your-subject\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Asunto\" \/><\/span> <\/label><\/p>\n<p><label><span class=\"wpcf7-form-control-wrap your-message\"><textarea name=\"your-message\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Mensaje\"><\/textarea><\/span> <\/label><\/p>\n<p><input type=\"submit\" value=\"Enviar Mensaje\" class=\"wpcf7-form-control wpcf7-submit\" \/><\/p>\n<div class=\"wpcf7-response-output wpcf7-display-none\" aria-hidden=\"true\"><\/div><\/form><\/div>[\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb disable_element=\u00bbyes\u00bb css=\u00bb.vc_custom_1743125452913{border-top-width: 1px !important;padding-top: 40px !important;padding-bottom: 40px !important;background-color: #ffffff !important;border-top-color: #eeeeee !important;border-top-style: solid !important;}\u00bb][vc_column width=\u00bb1\/3&#8243; klb_responsive=\u00bb.vc_custom_1534495399990{margin-bottom: 15px !important;}\u00bb]<div class=\"feature-box\"><i class=\"mdi mdi mdi-truck-fast\"><\/i><h6>Free &amp; Next Day Delivery<\/h6><p>Lorem ipsum dolor sit amet, cons...<\/p><\/div>[\/vc_column][vc_column width=\u00bb1\/3&#8243; klb_responsive=\u00bb.vc_custom_1534495407796{margin-bottom: 15px !important;}\u00bb]<div class=\"feature-box\"><i class=\"mdi mdi mdi-basket\"><\/i><h6>100% Satisfaction Guarantee<\/h6><p>Rorem Ipsum Dolor sit amet, cons...<\/p><\/div>[\/vc_column][vc_column width=\u00bb1\/3&#8243;]<div class=\"feature-box\"><i class=\"mdi mdi mdi-tag-heart\"><\/i><h6>Great Daily Deals Discount<\/h6><p>Lorem ipsum dolor sit amet, cons...<\/p><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row equal_height=\u00bbyes\u00bb css=\u00bb.vc_custom_1534495196550{padding-top: 40px !important;padding-bottom: 40px !important;}\u00bb][vc_column width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1534495321492{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 1.25rem !important;padding-right: 1.25rem !important;padding-bottom: 1.25rem !important;padding-left: 1.25rem !important;background-color: #ffffff !important;border-left-color: #eeeeee !important;border-left-style: solid !important;border-right-color: #eeeeee !important;border-right-style: solid !important;border-top-color: #eeeeee !important;border-top-style: solid !important;border-bottom-color: #eeeeee !important;border-bottom-style: solid !important;}\u00bb klb_responsive=\u00bb.vc_custom_1534495321494{margin-right: 0px !important;margin-bottom: 15px !important;margin-left: 0px !important;}\u00bb offset=\u00bbvc_col-lg-offset-1 vc_col-lg-5 vc_col-md-offset-1 vc_col-md-5&#8243;][vc_empty_space height=\u00bb20&#8243;][vc_tta_accordion<\/p>\n<div class=\"klb-readmore\"><a href=\"https:\/\/linco.com.py\/beta\/tiendaexpress\/preguntas-frecuentes\/\" >LEER M\u00c1S <span class=\"mdi mdi-chevron-right\"><\/span><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/linco.com.py\/beta\/tiendaexpress\/wp-json\/wp\/v2\/pages\/212"}],"collection":[{"href":"https:\/\/linco.com.py\/beta\/tiendaexpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/linco.com.py\/beta\/tiendaexpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/linco.com.py\/beta\/tiendaexpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/linco.com.py\/beta\/tiendaexpress\/wp-json\/wp\/v2\/comments?post=212"}],"version-history":[{"count":4,"href":"https:\/\/linco.com.py\/beta\/tiendaexpress\/wp-json\/wp\/v2\/pages\/212\/revisions"}],"predecessor-version":[{"id":2377,"href":"https:\/\/linco.com.py\/beta\/tiendaexpress\/wp-json\/wp\/v2\/pages\/212\/revisions\/2377"}],"wp:attachment":[{"href":"https:\/\/linco.com.py\/beta\/tiendaexpress\/wp-json\/wp\/v2\/media?parent=212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}